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Technical Writer

Pensacola, Florida | Job #313588

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Are you looking to join one of the largest credit union's in the world and support veterans, military members, and their families? Then this role is for you! We are looking for a strong Technical Writer (temporary hire) to join our client's Design and Training Communications team located in Pensacola, Fl. This role will Analyze current state policy and procedure online content for both Branch and Contact Centers.

Technical Writer Responsibilities:

 

  • Will review and analyze current state policy and procedure online content for both Branches and our client's Contact Center 
  • Will collaborate with subject matter experts, technical writing peers, business unit managers, stakeholders, and project managers
  • Will take advanced technical writing knowledge to write policies, procedures, and document
  • Will include taking large amounts of written information and reorganize and simplify it into brief, easy to navigate content 
  • Advanced understanding of content and best practices for creating and managing it
  • Ability to work both with the business and the technical teams
  • Ability to analyze user experience feedback 
  • Ability to use UE data to create business requirements, content authoring and workflows, and implementation decisions to create a usable, useful system
  • Ability to understand the concepts of reusable content, taxonomy, metadata, authoring workflows, and governance
  • Qualitative assessment of the content against various criteria, including business requirements, user needs, and style and brand guidelines and facilitates making smart decisions about the disposition of all that content 
  • Serve as voice of the end user  


Technical Writer Requirements:

 

 

  • Bachelor’s degree in communications related field, online analytics, or human-computer interaction 
  • 4 years of related experience with content management 
  • Advanced experience of Content Management Systems(CMS) 
  • Exceptional communication and project management abilities 
  • Knowledge of support processes and the application of knowledge and communications within them
  • Expertise with the use of taxonomy for content management


Job ID:313588LW

 


About The BOSS Group

We make it easy for you to enjoy the work you love by providing great benefits. With an attractive compensation package including competitive salary, 401(k) plan, weekly paychecks, holiday pay and a health benefits program, we have you covered.

As a staffing agency dedicated exclusively to the creative, marketing and digital space, we offer temporary and full-time opportunities with corporations, associations, design agencies and non-profit organizations. With 30+ years of experience and strong client partnerships that span across the U.S., we make sure each placement is a good fit for you and our clients. The BOSS Group is an equal opportunity employer.

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