Senior Manager of User Insights

McLean, Virginia | Job #309755


The BOSS Group is a actively seeking a Senior Manager of User Insights for a full time / direct hire position with a client of ours currently located in McLean, VA. This is a wonderful opportunity for an experienced and and proven user insights professional to deliver best in class user experiences, and provide actionable insight to the organization as a whole. With leadership over the User Insights team, you will utilize qualitative and quantitative research methodologies to lead the team in the observation, curation, and analysis of current and potential user experiences. You will be responsible for auditing existing experiences, researching, benchmarking, leading discovery, and creating deliverables. 

Senior Manager of User Insights Responsibilities: 

  • Exceptionally strong understanding of user design/design thinking
  • Ability to build, execute and present research plans based on analytics/data from a variety of internal teams
  • Take a consultative apporach to your day to day work, while leading a team of four 
  • Own the development and management of user personas while representing the needs of the user
  • Lead and facilitate a variety of user research methods including but not limited to: usability testing, focus groups, user interviews and observational research
  • Support the growth and development of the user insight team
  • Partner closely with UX team to design the user experience for digital and physical experiences
  • Analyze research to provide designers and other stakeholders with actionable insights to improve the user experience
  • Contribute design expertise to brainstorming sessions among designers, developers, and product owners

Senior Manager of User Insights Responsibilities:
  • Minimum of 10 years experience in user research, human factors, and human centered design required
  • Bachelor's degree required with Master's degree being highly preferred 
  • Proven experience with usability analysis & discovery such as: metric analysis, usability tests, competitive analysis, and end user interviews
  • Strong ability to create deliverables the effectively share insights and communicate processes used in project
  • Experience working with Agile software development
*NOTE: Research initiatives are NOT outsourced - please only apply if you are experienced in handling all aspects of research directly and in house 

Company Perks: 

  • Extremely collaborative and innovative organization with continuous growth!
  • Access to great people and resources on a daily basis
  • Ability to make a large impact on the team and organization
  • Opportunity to grow 

About The BOSS Group:

A specialist in placing creative, marketing and digital talent, The BOSS Group, offers temporary and direct hire/full-time positions with corporations, associations design agencies and non-profit organizations across the U.S. With 28 years of experience staffing and recruiting top creative talent we seek the best placement for you.  The BOSS Group is an equal opportunity employer. 


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Job ID:309755CB