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Online Reputation Specialist

King of Prussia, Pennsylvania | Job #316964

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Ad Title: Online Reputation Specialist 
Location: King of Prussia PA 
Type: Direct Hire

The BOSS Group has a client that is seeking an Online Reputation Specialist to execute reputation management strategy by providing service recovery across various platforms (Facebook, Twitter, Yelp, Google, etc.) and maintaining communication with Marketing Directors, Business Development and Facility Leadership. They will be responsible for using Reputation Management platform to track brand loyalty, reputation trends and identify areas of improvement for facilities. 

Online Reputation Specialist Responsibilities: 
  • Responsible for managing Online Reputation by monitoring and addressing Customer Feedback submitted through our Brand Management and Social Media profiles
  • Measures and reports change in rank of ratings and identifies trends and pain points
  • Collaborates with creative services team (designers, copywriters, managers, etc.) to coordinate activities and ensure that online content is integrated into ongoing marketing campaigns
  • Perform other duties as assigned

Online Reputation Specialist Requirements:
  • Bachelor's Degree required 
  • Working knowledge of Facebook, Twitter, YouTube, etc. for business purposes and Microsoft Office
  • Experience with a reputation management platform, such as Reputation.com or Reputology.com is necessary
  • Must have hospital or healthcare related experience to be considered
  • Must possess strong analytical, organizational, and time-management skills
  • Must be able to maintain a very high level of confidentiality and professionalism in working with both new and existing staff

Job ID: 316964LM

About The BOSS Group

We make it easy for you to enjoy the work you love by providing great benefits. With an attractive compensation package including competitive salary, 401(k) plan, weekly paychecks, holiday pay and a health benefits program, we have you covered.

As a staffing agency dedicated exclusively to the creative, marketing and digital space, we offer temporary and full-time opportunities with corporations, associations, design agencies and non-profit organizations. With 30+ years of experience and strong client partnerships that span across the U.S., we make sure each placement is a good fit for you and our clients. The BOSS Group is an equal opportunity employer.

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