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Lead Services Designer

Newark, New Jersey | Job #314320

Exciting opportunity in Newark, NJ for a Lead Service Designer!! In this role, you’ll work in a multidisciplinary team, alongside researchers, experience designers, product designers and developers, to deliver word-class, human-centered products and services for our client. Your role will be to analyze, plan and map, contextually accurate and valuable experiences that are simple, and intuitive for Prudential’s customers to use.

Designer Responsibilities:
  • Analyze failure within experiences and identify root causes for that failure
  • Identify opportunities for cost reduction and improvement within an existing service
  • Understand customer needs and identify where separate interactions should come together as one that meets that need
  • Arrange these separate interactions into rational customer journeys and experience maps within that service
  • Look for commonalities in activities across experiences where product opportunities could be realized
  • Understand the core Human Centered Design framework of an experience and recommend targeted improvements to that framework that accommodates new and improved process refinements
  • Ability to create and test interactive prototypes in accordance with task, scenario and journey
  • Identify and design new cross-functional design patterns and standards
  • Collaborating on designs with developers
  • Put forward new cases for designs improvements with product managers
  • Communicate with detailed research and industry backed decisions representing all experience touch-points
  • Engage and align with all multidisciplinary teams across the customer office business
  • Run and lead design thinking, and business modeling workshops and activities to drive engagement and alignment
  • Represent and champion Human Centered Design at a senior leadership level
  • Play an active part in the design recruitment and selection process
Required Skills and Experience:
  • 8+ years in a service design, research or equivalent experience design role
  • Combination of agency and corporate environment experience
  • Demonstrable experience of how to interpret qualitative and quantitate research
  • Demonstrable experience of preplanning user testing best practices and approaches
  • High level of experience with recognizing complex business challenges
  • Understand the possibilities and limitations current vs future experience outcomes
  • Experience running design workshops and planning sessions with multiple business units
  • Experience working in a fast paced environment
  • Working collectively and autonomously with cross- functional teams
  • Solid understanding of Information Architecture, taxonomy, language and content matrixes
  • A design related degree or relevant experience in designing products and services
  • Experience working in lean and or agile environments
  • Experience working with executive teams
  • Ability to translate reports, outputs and outcomes into compelling written presentations

Job ID: 314320AT

About The BOSS Group

We make it easy for you to enjoy the work you love by providing great benefits. With an attractive compensation package including competitive salary, 401(k) plan, weekly paychecks, holiday pay and a health benefits program, we have you covered.

As a staffing agency dedicated exclusively to the creative, marketing and digital space, we offer temporary and full-time opportunities with corporations, associations, design agencies and non-profit organizations. With 30+ years of experience and strong client partnerships that span across the U.S., we make sure each placement is a good fit for you and our clients. The BOSS Group is an equal opportunity employer.

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