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Client Engagement Specialist

Philadelphia, Pennsylvania | Job #317131

Ad Title: Client Engagement Specialist 
Location: Philadelphia, PA 
Type: Direct Hire

The Client Engagement Specialist (CES) will be a point of contact for clients and trainers during post-sale implementation of client-specific solutions. The ideal candidate excels at customer service, possesses outstanding communication skills, and the ability to implement and explain unique products, services, and technology solutions. 

Client Engagement Specialist Responsibilities: 
  • Provide professional and efficient post-sale service to new and existing customers
  • Practice effective communication concepts, tools, and techniques, possessing the ability to productively convey and interpret ideas and information through application of appropriate communication behaviors
  • Coordinate the implementation of complex products and services for instructor led training sessions in the classroom as well as virtual training initiatives, and additional technology solutions, thoroughly supporting the client from kickoff to project closeout
  • Support project plans by updating assigned elements as necessary to ensure all timelines and deliverables remain on target
  • Work on strategic projects with VP of Operations as assigned and other duties requested by Management

Client Engagement Specialist Requirements:
  • Must possess the ability to work in a fast-paced, multi-tasking, team-oriented environment, as well as the ability to work with minimal supervision
  • Strong attention to detail and the ability to manage multiple concurrent objectives, projects, and activities, while effectively making judgments to prioritize and allocate time appropriately to meet deadlines for clients, colleagues, and supervisor
  • Adaptive mindset in alignment with our client’s culture of continuous learning to help drive improved organization performance
  • Bachelor's Degree, or equivalent work experience, required
  • 1-3 years proven experience in providing customer service in a Business to Business environment paired with excellent problem-solving skills required
  • Exceptional written and verbal communication skills required
  • Advanced use of Outlook, Excel, MS-Word, and PowerPoint required
  • Self-motivated and reliable to be accountable for outcomes

Job ID: 317131JS

About The BOSS Group

We make it easy for you to enjoy the work you love by providing great benefits. With an attractive compensation package including competitive salary, 401(k) plan, weekly paychecks, holiday pay and a health benefits program, we have you covered.

As a staffing agency dedicated exclusively to the creative, marketing and digital space, we offer temporary and full-time opportunities with corporations, associations, design agencies and non-profit organizations. With 30+ years of experience and strong client partnerships that span across the U.S., we make sure each placement is a good fit for you and our clients. The BOSS Group is an equal opportunity employer.

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